Diner reservations....Not!
Airlines overbook and cancel reservations all the time.
But I've never heard of a restaurant calling a guest back and canceling a reservation just because they were overbooked.
One unnamed Park City restaurant did so recently. The patron happened to tell
Michael Bauer, the food critic for The San Francisco Chronicle. Bauer, in turn, dished about the Utah dining faux pax on his blog earlier this week.
"I'm surprised the manager didn't at least try to adjust the time. I've known restaurants that have had to close for fire or sudden repair, and in one case, they offered reservations at a sister restaurant, and offered to help secure reservations at other places in the area. With such insensitive treatment, I bet this hot restaurant will soon be as cold as yesterday's pizza."
I'd love to know which restaurant made the mistake. Any guesses?
But I've never heard of a restaurant calling a guest back and canceling a reservation just because they were overbooked.
One unnamed Park City restaurant did so recently. The patron happened to tell
Michael Bauer, the food critic for The San Francisco Chronicle. Bauer, in turn, dished about the Utah dining faux pax on his blog earlier this week.
"I'm surprised the manager didn't at least try to adjust the time. I've known restaurants that have had to close for fire or sudden repair, and in one case, they offered reservations at a sister restaurant, and offered to help secure reservations at other places in the area. With such insensitive treatment, I bet this hot restaurant will soon be as cold as yesterday's pizza."
I'd love to know which restaurant made the mistake. Any guesses?
posted by Kathy Stephenson @ 8:00 AM |
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