FOIA off the hook
Never mind trying to get documents and records from the government. How about giving me the right phone number?
Recently, I tried to check the status of two record requests I have pending with the FBI. I called the phone number for the FOIA Requester Service Center.
A gentlemen answered the phone and said I called the records management division. Things went awry from there.
This is not the phone number I should call to check on the status of my requests under the Freedom of Information Act, the man said.
So if that number is wrong, where should I call?
"I don't know, sir," was the reply.
The next day, FBI Public Liaison Nancy L. Steward called and was helpful in updating me on the status of my requests. Then I told her about what happened when I called the service center.
Steward called back again and said another section had someone incorrectly using the service center phone line. She said the problem would be fixed. I called the service center line on Monday and was able to check my request this time.
If you want to check on the status of your FOIA request to the FBI, the service center's telephone number is 540-868-4591. Steward's number is 540-868-4516.
— NC
Recently, I tried to check the status of two record requests I have pending with the FBI. I called the phone number for the FOIA Requester Service Center.
A gentlemen answered the phone and said I called the records management division. Things went awry from there.
This is not the phone number I should call to check on the status of my requests under the Freedom of Information Act, the man said.
So if that number is wrong, where should I call?
"I don't know, sir," was the reply.
The next day, FBI Public Liaison Nancy L. Steward called and was helpful in updating me on the status of my requests. Then I told her about what happened when I called the service center.
Steward called back again and said another section had someone incorrectly using the service center phone line. She said the problem would be fixed. I called the service center line on Monday and was able to check my request this time.
If you want to check on the status of your FOIA request to the FBI, the service center's telephone number is 540-868-4591. Steward's number is 540-868-4516.
— NC
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